Privacy Policy

When you contact us, schedule an appointment, or submit forms, you may provide:

• Name, address, phone number, and email
• Date of birth or patient ID
• Insurance or payment details (if applicable)
• Health information related to dental treatment
• Any other details you choose to share through our forms or emails

When you visit our dental website, we may automatically collect limited data such as:

• Browser type, device type, and operating system
• Pages visited and time spent on our site
• Referring website or search engine
• IP address and general location data

This information is collected through cookies and similar technologies to improve your browsing experience and website performance.

We use your information to:

• Schedule, confirm, and manage dental appointments
• Provide dental care and communicate treatment information
• Process insurance and payment transactions
• Send reminders, updates, and educational content (with your consent)
• Improve our website, services, and patient experience
• Comply with legal, insurance, or regulatory obligations

We will never sell or share your information for unrelated marketing purposes.

Pine Lawn Dental complies fully with the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is used and disclosed only for:

• Treatment (providing and coordinating your care)
• Payment (billing, insurance claims, etc.)
• Healthcare operations (quality reviews, audits, or internal administration)

We maintain physical, electronic, and procedural safeguards to protect your PHI from unauthorized access, use, or disclosure.

We take appropriate measures to protect your data, including:

• Secure, encrypted communication through our website and patient forms
• Limited access to personal data by authorized staff only
• Secure data storage and routine system updates
• Employee training on patient privacy and HIPAA compliance

While we use reasonable safeguards, no online transmission can be guaranteed 100% secure. By using our website, you acknowledge the inherent risks associated with it.

We may share information in the following limited cases:

• With your insurance provider or billing service to process claims
• With other healthcare professionals, when coordinating your care (with your consent)
• With third-party service providers (such as form processors or appointment platforms) who are bound by confidentiality agreements
• When required by law, regulation, subpoena, or court order

We do not share your information with third-party advertisers or marketers for their use.

As a patient, you have the right to:

• Access or request a copy of your dental records
• Request corrections to inaccurate or incomplete information
• Request restrictions on certain uses or disclosures of your information
• Withdraw consent to receive marketing or non-essential communications

To exercise these rights, please contact us using the information below.